Where We Ship
We happily deliver to the continental U.S. (excludes Alaska, Hawaii & territories).
How It Works
Orders ship from our California or New Jersey warehouses via FedEx (some via Amazon Logistics). Shipping costs are based on actual or volumetric weight—whichever protects your item best.
Delivery times vary by location (typically 3–8 business days).
Economy Shipping Rates
0–10 lbs: $9.95
10–70 lbs: $19.95
70+ lbs: $29.95
Return Timeframe
You’ve got 30 days to request a return—no stress! Just ensure items are:
- Unused and in original condition
- Packed in intact original packaging (no tears or labels)
- With all tags, manuals, and accessories
Non-Returnable Items:
- Clearance/final sale gems
- Bundled sets with missing pieces
How Returns Work
Reach out within 30 days at support@pjcollection.store with the reason and photos of the product in its original condition.
Once we confirm the return, we'll send you our return address for you to ship it back.
*NOTICE:
We do not provide return labels for customer returns or exchanges.
Shipping fees are non-refundable unless we made a mistake (We'll fix it!).
Damaged or Wrong Item?
Tell us within 48 hours of delivery with photos of the item + packaging. We’ll fix it FAST—replacement or full refund (including original shipping fee!).
Missing Parts?
Report within 7 days with photos/video. We’ll rush missing pieces to you—free of charge!
Fraud Prevention
We reserve the right to:
- Deny returns/refunds for suspicious activity (e.g., repeated claims, pattern returns).
- Refuse service to customers abusing this policy.
Returns with missing parts or signs of use will incur deductions up to 50% of item value.
*These policies help us keep prices fair, reduce waste, and protect your items—so we can keep crafting quality furniture you’ll treasure!